Vivian Addo-Cobbiah(Mrs) is a health professional who worked for over 20 years in the healthcare industry from the primary to the tertiary care levels, before joining the National Health insurance Authority (NHIA). Innovative as she is, led in establishing the accreditation (now credentialing) system and the compliance audits, all at NHIA. Vivian has extensive knowledge in healthcare quality standards setting, compliance and medical audits. She has represented NHIA in many national and international conferences. She is an active member of the Quality Track of the Joint Learning Network for Universal Health Coverage, and currently the Head of the Quality Assurance Directorate of NHIA. She holds Masters Degree in Hospital Management from University of Leeds.