COMPLIANCE & ENFORCEMENT DIRECTORATE

Overview

The Compliance and Enforcement Department at HeFRA is responsible for ensuring that all licensed health facilities operate within the legal and regulatory frameworks established by the agency. It plays a vital role in protecting public health by investigating non-compliance, enforcing sanctions, and promoting adherence to standards across the healthcare sector.

Core Responsibilities

• Monitoring Compliance
  Tracks the operational conduct of health facilities to ensure ongoing adherence to licensing conditions, safety protocols, and service quality standards.
• Investigations & Audits
  Conducts investigations into reported violations, irregularities, or complaints. This includes site visits, document reviews, and stakeholder interviews.
• Enforcement Actions
  Recommends and executes appropriate sanctions such as warnings, fines, suspensions, or revocations of licenses in accordance with HeFRA’s legal mandate.
• Stakeholder Engagement
  Works collaboratively with facility managers, legal entities, and other regulatory bodies to promote awareness and understanding of compliance obligations.
• Reporting & Documentation
  Maintains detailed records of enforcement actions, compliance status, and case resolutions to support transparency and accountability.

Our Commitment

The Compliance and Enforcement Department is committed to upholding the integrity of Ghana’s healthcare system. Through fair, firm, and transparent enforcement, we ensure that health facilities operate in a manner that protects patient safety, respects legal standards, and fosters public trust.